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Diversity Training
Our staff has never undergone diversity training.
We have had diversity training in the past.
We have regular diversity training sessions annually.
We have regular diversity training and update our modules based on current needs and research.
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Patient Intake Forms
Our intake forms have only 'Male' and 'Female' as options.
Our intake forms include an 'Other' option for gender.
Our intake forms have multiple gender options and a free-form field.
Our intake forms separate gender and sex, and include free-form fields.
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Staff Representation
Our staff largely represents one demographic.
We have some diverse staff, but it's not a priority in hiring.
We prioritize hiring diverse staff but don't have specific programs.
We actively recruit from diverse backgrounds.
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Patient Feedback
We don't have a system for patient feedback.
We collect patient feedback but don't categorize it by demographics.
We collect and review feedback, but don't receive enough to make changes.
We actively solicit feedback from marginalized groups and have implemented changes based on it.
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Cultural Competency
Our staff isn't trained on cultural competency.
Some staff members have sought out cultural competency training on their own.
We provide occasional cultural competency workshops.
Cultural competency is integral to our training and ongoing education programs.
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LGBTQ+ Specific Training
We haven't had LGBTQ+ specific training.
We've had one or two sessions in the past.
Our staff undergoes regular LGBTQ+ training.
We collaborate with LGBTQ+ organizations for ongoing training and feedback.
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Resource Availability
We don't provide specific resources for marginalized communities.
We have some pamphlets and brochures available.
We maintain a dedicated section with resources for diverse groups.
We actively update and expand our resources, including virtual content, for marginalized communities.
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Beginning Your Journey
- Where You Stand: Your practice is in the early stages of its DEI journey. Current DEI practices may not meet the needs of all patients, which can lead to lower patient retention and satisfaction ratings.
- What It Means: Patients today seek healthcare environments where they feel understood, respected, and validated. A lack of diversity and inclusivity in care can deter potential patients from seeking services and can cause existing patients to search for more inclusive providers.
- Strategies for Improvement: Start by downloading Evidentia's Free Inclusive Healthcare Blueprint to understand where your practice can enhance its inclusivity. Consider enrolling your staff in the Evidentia Certification process for comprehensive training. Reading through our article on Why We Need Comprehensive Sex Ed can also provide insights into the crucial importance of a well-rounded approach.
Taking Initial Steps
- Where You Stand: You've begun the journey toward a more inclusive practice, but there are still gaps to bridge to ensure all patients feel fully supported.
- What It Means: While you've taken initial steps, there might still be noticeable areas where patient needs aren't being met, affecting their trust and loyalty to your practice.
- Strategies for Improvement: Delve deeper into specific areas of DEI by exploring Evidentia's HealthEquity Toolkit. This flagship product offers resources tailored to enhance inclusivity and address diverse patient needs. Additionally, use the Free Alternative Love Styles Risk Assessment to ensure practitioners are equipped to understand and address various forms of love and relationships.
Progressing, With More to Achieve
- Where You Stand: Your practice is actively working towards DEI, but to maintain this momentum, continuous assessment and learning are key.
- What It Means: You're on the right track. However, as societal understanding of DEI evolves, your practice needs to adapt continually to maintain high patient satisfaction and retention.
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Strategies for Improvement: Consider moving forward with the Evidentia Certification process if you haven't already. This comprehensive certification ensures your practice stays at the forefront of DEI in healthcare. Pair this with routine reviews using the HealthEquity Toolkit to ensure your approach remains dynamic and responsive.
Leading the Way in DEI
- Where You Stand: Your practice is exemplary in its approach to DEI, reflecting a deep commitment to inclusive healthcare.
- What It Means: Your commitment is likely contributing to high patient satisfaction and retention. Patients trust and feel validated by your care, and they're likely to recommend your services to others.
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Strategies for Continual Growth: Stay updated with evolving needs by frequently revisiting resources like the HealthEquity Toolkit. Engage in community outreach to gather feedback directly from diverse patient groups. As leaders in the field, consider sharing your success stories and best practices through platforms like Evidentia, contributing to the broader conversation on DEI in healthcare.