8 questions -> 40 possible answers -> 6 process types.

Answer instinctively - it won’t take more than 5 minutes.

Business Therapy

When there’s something important you want to sort in the business, but it’s not urgent, what happens?

It stays on the “one day” list forever.

It crawls along in the background

We squeeze it in between everything else

We plan a bit of time here and there, but without a clear plan

We make time for it every week without fail

When you’re trying to make a change or improvement, how much of your thinking do you share with the team?

Hardly any – most of it’s in my head

Some – but only the headline idea

We talk about it, but it’s not tied into how we actually work

I tell people, but decisions still bounce back to me

I share everything, with clear steps

If you took a week off, what would happen to the things you’re trying to get done?

Everything would stall

People would try, but they wouldn’t have the detail they need

Some bits would get done, but we’d lose track of important details

Things would slow right down because everyone’s already overloaded

It would carry on fine without me

How well do the tools and systems you use work together?

Not at all – we have to type the same stuff in more than once

Some link up, but things still get stuck

We keep talking about improving them, but never start

I know what should connect, but haven’t told the team

They all work together smoothly

How long have you been talking about fixing or improving this big thing in the business?

More than 3 months

Months – but client work always comes first

We made a start but it’s waiting on me

We started but never finished

Less than a month

When you’re nearly at the end of a big job, what usually happens?

We stop and move on to something else

We start rethinking it and put off finishing

We wait for one person to sign it off

It slows because we’re stretched thin

We just get it done

How often does the way you work break down because your tools or systems don’t do what you need?

Often – it slows everything down

Sometimes – but fixing it keeps getting pushed back

We’ve been “looking at options” for months

It happens when a key person is away

Rarely – we’ve already fixed the gaps

When decisions need to be made on the changes you’re working on, what happens?

I make nearly all the decisions

I decide after input from the team but I don’t explain the reasoning

Whoever has time decides, without much discussion

We discuss it as a team, but no one writes it down

We discuss it as a team, agree, and record the decision

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Your result is: Silent Strategy

You’ve got a solid plan but it mostly lives in your head, making it hard for others to run with it.

Your result is: Overbusy Operation

The day-to-day keeps you flat out and the important work never gets the time it needs to move forward.

Your result is: Flawed Flow

Progress keeps stalling because too much rests on one person and everything slows when they’re not available.

Your result is: Siloed Setup

Your systems don’t talk to each other so work gets duplicated, details get missed and processes stall.

Your result is: Perpetual Planning

You keep tweaking and refining, waiting for the "right" time that never quite comes to actually start.

Your result is: Elusive Execution

Great ideas begin with energy but lose momentum before they make it over the finish line.