Take our post-pandemic survey
As America begins to reopen its economy, we'd like to hear from community banks and credit unions on how they plan to change their future banking operations. What steps will you take to continue to protect employees and customers as workers return from remote and lobbies and branches begin to reopen?
When do you plan to re-open your lobbies?
Will reopen as soon as the state of emergency or "shelter in place" is declared over in my state or there is an Executive Order from Governor to re-open
Will reopen lobbies in select locations and use a phased approach over the next few months
Will start reopening in June
Will wait until after the Summer
Will wait until the end of the year
Already reopened all lobbies
Haven't decided
Did not close any lobbies
Other
Which of the following activities do you plan to keep in place after you've re-opened your physical branches? Select all that apply
Limiting SOME lobbies to drive-thru only
Limiting ALL lobby business to appointment-only meetings
Limiting SOME lobby business to appointment-only meetings
Using signage for social distancing best practices in open lobbies
Tracking (via log) what employees and non-employees are entering your buildings each day to create a “contact tracking map” in case someone is diagnosed as a confirmed case
Providing remote work options for those able to do so
Asking workers to report any personal travel to supervisors
Minimizing or not allowing inter-office traveling among branches
Other
How will you change the way your lobbies and offices are cleaned? Select all that apply.
Hire cleaning crew to do a deep cleaning before reopening
Hire cleaning crew to sanitize all surfaces daily
Hire cleaning crew to sanitize more than once per day
Have frontline staff disinfect counters, ATMs and other customer-facing surfaces throughout the day
Have frontline staff disinfect counters, ATMs and other customer-facing surfaces after each customer
Haven't Decided
Other
What are some of the ways you plan to encourage social distancing in your lobbies? Select all that apply
Limit the number of people using common areas such as coffee stations and waiting areas
Completely close common areas such as coffee stations and waiting areas
Change seating arrangements to ensure social distancing can occur
Limit the number of people in the branch at one time to prevent congregating
Use text to notify customers when you are ready for them to enter the lobby for appointments
Add hand sanitizer stations throughout the lobby
Other
What protective gear / equipment will you require? Select all that apply.
Employees will not be required to wear masks or gloves
Employees will be required to wear masks only
Employees will be required to wear both masks and gloves
Customers will be NOT be required to wear masks
Customers will be required to wear masks
Installation of sneeze guards on ALL teller windows
Installation of sneeze guards on SOME teller windows
Other
Will you ask customers questions about their health history, or have them sign a waiver upon entering the lobby?
Yes
No
Haven't decided
Other
Will you require temperature (wellness) checks for employees and customers? Select all that apply
Wellness checks will be mandatory for employees and sick employees will be required to stay home
Wellness checks will be mandatory for customers and sick customers will not be allowed into the lobby
No wellness checks for customers, only employees
No wellness checks for employees
No wellness checks for anyone
Other
As you replace computers in the future, do you plan to make changes to the type of hardware you buy?
Yes, we will incorporate more company-owned laptops to enable workers to work remote
No, we will allow remote users to use personal devices
No, the Pandemic has not affected our computer purchasing decisions
Haven't decided
Other
If you plan to continue to support a remote workforce, how will you allow remote users to connect?
Connect through virtual private network (VPN)
Connect through a terminal server (TS)
Connect through Telecommute software
I don't know
Other
What policy changes will you make if you plan to continue to allow for remote workers? Select all that apply
Adding software requirements to remote access policy
Requiring employees to provide proof of secure practices (anti-malware installed, system updates, etc.) before access is granted
Requiring additional cybersecurity training for all employees (especially those working remote)
Not allowing for remote workers
Other
Do you plan to update your business continuity plan based on lessons learned from the Covid-19 pandemic? Select all that apply
I have already updated my plan
Yes, I’ll update my plan with key lessons learned
Yes, but I’ll wait to hear what regulators will require first
No, I will not update my plan
No, my plan was already up to date and worked well for my institution
I'm not sure how to update my plan
Other
What’s your biggest banking worry as you are planning for a "new normal" in banking operations?
Demographics About Your Financial Institution
Please provide the following details about the size and location of your financial institution.
Thank you!
We appreciate your feedback! If you have any questions or need help assessing your pandemic plan or technology needs, please contact us.