How do you make a guest feel welcome before saying a word?

What is the first thing you check before the household wakes up?

How do you prepare a home for the principal’s return after extended travel?

Describe a table setting that quietly communicates “this evening matters.”

How do you maintain calm if a guest arrives unannounced while the principal is unavailable?

What's your philosophy on wine service in an informal household?

How do you approach service when the household has no formal structure but still expects excellence?

What is your silent cue system when coordinating plated service with support staff?

Tell us how you’ve resolved a last-minute change to a dinner party menu or guest list.

What’s your personal method for mastering a principal’s preferences without asking twice?

How do you keep service flowing when a delivery or vendor is late and guests are already present?

What systems do you use to track the household’s consumables, maintenance, or specialty service needs?

How do you ensure the wine cellar or liquor inventory is preserved, rotated, and seasonal?

When is it appropriate to act on the principal’s behalf—and when is it not?

Describe a time you identified a gap in the home’s functioning and filled it without being asked.

What is your approach to packing for a three-week international trip with varied climates?

How do you determine whether an item of clothing should be sent for external care or handled in-house?

Describe the most effective way to prepare a principal’s wardrobe for a high-pressure day.

What’s your method for handling wardrobe emergencies—like a tear, a stain, or missing accessories?

How do you care for fine fabrics or antique accessories that don’t have care labels?

What’s something you’ve seen that you chose not to react to—and why?

How do you protect the principal’s privacy during social events when guests ask personal questions?

When you're aware of internal family dynamics, how do you avoid aligning or interfering?

Describe how you offer support without overstepping—especially during emotionally charged moments.

How do you hold your presence when the atmosphere is tense, but your job requires grace?

What do you do if a formal guest expects one style of service, but the household prefers another?

How do you adapt when the principal changes homes, staff, or lifestyle routines frequently?

What does “invisible service” mean to you?

How do you keep your etiquette current while honoring traditional standards?

When a household doesn't know exactly what they need, how do you design service around them?

Is it acceptable to initiate changes in service styles or should approval be sought?

Do you prefer a systemized approach to task management or a more flexible method?

Do you think effective communication with the principal is more important than privacy?

Should adaptability be prioritized over consistency in household service?

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